ADVANTAGES
• Every employee in your business gets their own private voice mailbox.
• The built-in Auto Attendant automatically routes callers to the correct mailbox.
• You can manually transfer a "live" call directly to any mailbox.
• You can create as many custom greetings, menus and sub menus as you want.
• Very affordable- only $15.00 per month for 5 Mailboxes, $20.00 per month for Unlimited Mailboxes (no "per minute" fees).
IDEAL FOR MANY NEEDS, INCLUDING...
• You do not have a complete phone system at your office- you only have individual phones.
• You need to give your small business a "big" business image and a more professional phone presence.
• You want to avoid the cost and complication of buying, installing and maintaining a traditional phone system.
• You need to upgrade your old phone system with new features, functionality and capabilities without buying new equipment.
• You have a mobile workforce (sales reps, field technicians, etc.) and need professional voicemail on their cell phones.
• You have work-from-home employees (telecommuters) who need business class voicemail on their home phone.
• You don't have a physical office, but operate your business in a virtual environment.
FEATURES, FUNCTIONALITY and CAPABILITIES
CALL ROUTING FEATURES
● AUTO ATTENDANT: Automatically answers calls after a pre-determined number of rings, greets callers, provides menu options to callers ("press 1 to leave a message for sales, press 2 to leave a message for Bill, press 3 for directions, etc"), then transfers callers to the correct mailbox.
● CUSTOM MENUS: Enables you to create your own custom menus and sub-menus with as many menu options as you need, and change them as often as you want.
● COMPANY DIRECTORY: Callers can listen to a list of employees, select the employee they want, then be automatically transferred to that employee's mailbox to leave a voice message.
● DIAL-BY-NAME DIRECTORY: Callers can enter the first three letters of the employee's last name, then be automatically transferred to that employee's mailbox to leave a voice message.
● AUTO RE-DIRECT: Automatically re-directs incoming calls to a different mailbox depending on the time of day, and day of the week.
● SMART ROUTE: Automatically routes incoming calls to a specific mailbox based on the caller’s phone number or area code.
● *ZIP LOCATOR: Automatically routes calls to the mailbox for the nearest store, service center, or outside sales agent based on the caller’s zip code.
VOICE MESSAGING FEATURES
● VOICEMAIL-TO-EMAIL: Your messages are delivered to your email address, enabling you to listen to your messages on your computer, iPad or smart phone. Your voicemail can be delivered to multiple email addresses simultaneously.
● CALLER CONTROLS: Enables callers to control the recording of their voice message. Callers can review, change, cancel, pause or append their voice message, tag their message as "urgent", as well as return to the Main Menu after leaving a message.
● ONLINE MESSAGE STORAGE: You get unlimited online storage space where your messages are automatically backed up for you. You can access, play, and download your messages on any computer, at any time, in any location.
● VIRTUAL DICTATION: Enables you to use any phone, at any time to create a report, memo or special note, then converts your recording into an MP3 file and delivers it to your administrative assistant via email.
● *SMS TEXT NOTIFICATIONS: Notifies you by SMS text that you have a new voice message waiting for you to retrieve.
● *PHONE NOTIFICATIONS: Notifies you by phone that you have a new voice message waiting for you to retrieve, and enables you to instantly listen to the new message without having to hang up and dial into your mailbox.
● *VOICEMAIL-TO-TEXT: Transcribes your voicemail messages into text, then delivers the text version to your email inbox or cell phone, enabling you to read your voicemail messages.
● *AUTO Q & A: Automatically takes orders for your products and services from callers, as well as performs other question & answer type functions such as customer surveys, job interviews, etc.
● *AUTO CALL RETURN: You can press "3" while listening to a message, and your Virtual Voicemail system will automatically dial the caller who left the message.
MAILBOX FEATURES
● ENTRANCE GREETING/MENU: Enables you to give callers a custom menu of options within a single mailbox when the caller first enters the mailbox (i.e. "to email me press 1, to text me press 2, to fax me press 3, for information about our sale new promotion press 4, or to leave a voice message press 5, etc").
● EXIT GREETING/MENU: Enables you to give callers a custom menu of options after they complete the recording of their message within a single mailbox (i.e. "to visit us online press 1, to find us on Facebook press 2, to follow us on Twitter press 3, to end this call, press 4 or just hang up, etc").
● UNLIMITED MESSAGE CAPACITY: Your mailboxes will NEVER get full! Your callers will NEVER hear "this mailbox is full and can not take any more messages, please hang up and try again later".
● TIME SENSITIVE GREETINGS: Enables you to create up to ten (10) different custom greetings within a single mailbox, and schedule each custom greeting to automatically play to callers at certain times of the day or days of the week.
● ANNOUNCE ONLY: You can setup any mailbox to only play an announcement to callers- the caller can't leave a message, but only listen to your announcement. Ideal for providing directions, hours of operation as well as information about your products, services or company.
● PRIVATE MAILBOXES: Enables you to give each employee, department, or area of your business their own exclusive mailbox with their own password, settings and custom greetings.
● MESSAGE FORWARDING: You can forward any message to one or more other employees within your company.
ADMINISTRATIVE FEATURES
● MAIN GREETING SCHEDULE: You can schedule your Main Daytime, Main Nighttime, and Main Holiday Greetings/Menus to play at certain times of the day, days of the week, weekends and on holidays.
● UPLOAD GREETINGS/MENUS: You can upload any MP3 or WAV file you want to use as your Main Greeting/Menu or any Mailbox Greeting/Menu.
● ACCESS and CONTROL: You can access and control your Virtual Voicemail system from any computer over the Internet, as well as from any phone, at any time, in any location.
● CALL ALERT: Automatically alerts you every time you receive a call, even if the caller does not leave a message. The alert includes the caller’s number, name, location and call date & time.
● CALL TRACKING: Automatically gives you statistics and demographics on who your callers are. Shows your peak call times, call activity by dates, times, durations; and uses Google Maps to show your call history by geography.
● GROUP MESSENGER: Empowers you to record a voicemail message once, then send it out to everyone within your company or to a select group.
● CONTACTS MANAGER: Enables you to upload your contacts from your address book so you can organize and manage messages from important customers, vendors or associates.
* A premium feature not included in the standard package. Requires additional charges.
Gr8r Technology's Virtual Voicemail works with any landline phone service, including...
8x8, Aptela, BroadVoice, Callcentric, DLS, Dow Networks, Easyoffice, G3 Telecom, Globalphone, Improcom, Inphonex, InTalk, ITP, Jive , Lingo, Magic Jack, Nextiva, Phone Power, PhoneBooth, Phonepower, Quantumvoice, RingCentral, Skype, Speakeasy, Teliax, Telonium, Via Talk, Vocalocity, Voipo, Vonage and VoxOx.