Success Stories - Radiology Solutions

RADIOLOGY CENTER IMPROVES RESPONSE TIME

One of our clients who runs a successfully radiology center is serious about helping his referring physicians quickly and accurately diagnose their patients. Some of the his patients require immediate treatment, and his referring doctors require the best and fastest communications to quickly deliver the urgent care patients need. The challenge the radiology center faced was trying to manage different types of telephone systems for each of its three locations, and was also faced with a growing number of customer complaints- patients were easily confused by which location they needed to contact to schedule appointments.

Gr8r Technology developed the ideal custom solution for our client's radiology center using a powerful technology call Virtual Phone Application.  The virtual phone application empowered the radiology center with a unified, centralized and streamlined phone and fax communications system, linking together all three locations under one published phone number, solving the confusion customers were experiencing!  Each one of the functions of the virtual phone app were customized to our client's preferences and specifications, including call routing, messaging, time sensitive programming, etc.  Now, the radiology center had all of the features functionality and capabilities they could ever want, need or dream, including three-digit extension dialing from any location, unified messaging, call activity monitoring, tracking, and reporting, and much more.

The custom solution we provider to the radiology center was not only effective, but it was also simple, convenient and very affordable for our client.  There was no equipment for the radiology center to purchase and install, no infrastructure for the radiology center to build, no special software for the radiology center to download on their various computers, no contract for the radiology center to sign, and no Internet bandwidth requirements that the radiology center had to add for the solution to work!  Gr8r Technology provided a simple solution to a serious problem, enabling our client to improve his radiology center's response time without experiencing any downtime!

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