Success Stories - Physical Therapy Solutions

PHYSICAL THERAPIST IMPROVES CALL MANAGEMENT

One of our clients who runs a successfully physical therapy center was challenge with finding a way to keep up with heavy call volume, but still remain responsive to urgent calls.  The physical therapy center needed to be able to get calls and messages to the right therapist quickly, and staff and patients needed to be sure that emergency calls would always get immediate assistance.  The biggest challenge was that most of the physical therapists work outside the main office, (either in a hospital, nursing home or other facility), so the receptionist had to take messages and then track down that physical therapists to deliver the message.

Gr8r Technology developed the ideal custom solution for our client's physical therapy center using a powerful technology call Virtual Phone Application.  The virtual phone application empowered the physical therapy center with all of the call routing features, functionality and capabilities they needed to quickly and accurately connect patients to the correct physical therapists.  Now, emergency calls are immediately routed and answered by the correct physical therapist, including after hours and on weekends.

Each physical therapist receives their calls, regardless of their location or the type of phone they're using at the time of the call.  Physical therapists working outside of the main office can also 1) place the caller on-hold (with the caller listening to the physical therapy center's professionally recorded on-hold message), 2) transfer the caller back to the office, or 3) send the caller to their voicemail box at the physical therapy center (not on their personal cell phone voicemail), on any phone (cell phone, home phone, etc), at any time, in any location.

Now, the physical therapy center has the ideal solution to handle their high call volume, unify and centralize communication for their dispersed staff, and the assurance of knowing that patients are getting the fast and personalized service they deserve!

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