Success Stories - Medical Practice Solutions

ON-CALL SCHEDULING AND COMMUNICATIONS

A large medical practice was experiencing a lot of problems caused by the inaccuracy of their on-call scheduling and communications.  Doctors were complaining that they were often called and interrupted when they were off duty and weren’t supposed to be called, were often called when they were on duty for things that were not of an urgent medical nature, and were often called in error when another on-call physician should have been called.  Their on-call scheduling and communications system was ineffective- calls were missed, doctors were upset, office workers were frustrated, and their level of medial care was lacking.

Gr8r Technology created the ideal solution by custom configuring and deploying an innovative on-call scheduling and communications system with the features, functionality and capabilities the medical practice needed, including…

VIRTUAL SCHEDULING:  The solution includes a web based on-call scheduling tool, enabling administrative staff and doctors to access, view, edit and collaborate on the on-call schedule from any computer or smart phone, at any time in any location. Doctors can easily and instantly update everyone within the medical practice of any changes to their status that impacts the on-call schedule and administrative staff can easily update doctors on any scheduling changes or new details in “real time”.

CALL PROCESSING:  The solution includes a hi-tech call processing tool to support office receptionists and administrative staff, ensuring that calls are processed accurately and routed to the correct on-call physician every time.  The call processing tool enables the receptionist to simply press one button and reach the correct on-call doctor, regardless of which phone the doctor is using or where the doctor is located at the time of the emergency.

NOTIFICATIONS:  The solution includes a sophisticated notification tool that alerts on-call doctors via SMS text message and email each time a call is patched through to them.  The alerts help doctors avoid missing any urgent calls, enabling them to respond quickly from any location and at anytime.

RAPID RESPONSE:  The solution includes several hi-tech tools that enable on-call doctors to respond immediately.  On-call doctors call respond instantly via SMS text, instant messaging, or email if they’re in an environment where a phone conversation is not effective or available.  On-call doctors can also respond immediately via face-to-face video call or video conference from any computer, iPhone or Android phone.

Now there are no more missed calls, upset doctors, confusing and conflicting schedules, but an on-call scheduling and communications system that works.

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