© 2011 Gr8r Technology, Inc.

(pronounced "Greater Technology")

"We've Got The Missing Piece You Need"

Support FAQs - Frequently Asked Questions

.Frequently Asked Questions About The Technical Support We Provide

Q: How can you help me resolve the problem I’m experiencing with my technology service?

A: Our team of experts work directly with your service provider to correct the problem.  We provide two levels of technical support including Tier 1 for basic and common issues, and Tier 2 for more in-depth and advanced technical troubleshooting and analysis for more complex issues.  Once identification of the underlying problem is established, we sort through the possible solutions available, then determine and apply the ideal solution.  If there are no known solutions, we work with our own engineers and technicians to develop one for you.

Q: How long will it take to resolve the problem?

A: Each situation is different, but we usually resolve problems within 24 – 48 hours.  We will give you an projected completion time when we start working on your problem.

Q: How much do you charge to resolve problems?

A: We charge a one-time flat fee to resolve common problems- rates are available upon request.  If your problem is new to us or unique in some way, we will give you a quote.